Q&A

After logging in, you can go to "My Profile" or "Search Profile", enter the profile number to see the processing status.

Official portals are all built according to the information security standards of the Ministry of Information and Communications, using HTTPS protocol, firewalls, and multi-layer authentication to ensure security.

Users can typically register for an account by providing personal information, authenticated via email or phone number. Some systems integrate electronic identification (eID) for authentication.

Popular services include: looking up legal documents, submitting documents online, looking up document processing status, registering for public services, sending recommendations - feedback, etc.

Citizens, businesses, civil servants and authorities can all be users, depending on the functions and access rights of the portal.

Websites typically provide only static or one-way information, while portals integrate multiple systems, have two-way interactivity, single sign-on (SSO) integration, online record processing, and many advanced functions.

An electronic information portal (Portal Website) is a website that integrates a lot of information, services and online functions, to serve the needs of searching, interacting and resolving administrative procedures of people, businesses or officials in an organization.

Yes

Voters' personal information is encrypted and securely stored on the system. Only officials with appropriate authority are allowed to access and process the information. In addition, the system also applies security policies such as two-factor authentication (2FA) and access log control.

Yes. The system allows sending comments without requiring an email, however, it is recommended to enter contact information such as a phone number to facilitate feedback. For voters who have difficulty using the internet, support can be provided through local officials.

Yes. The system has statistical reporting tools by day, week, month or by locality or field. These reports help leaders quickly grasp the situation of voters' opinions and make appropriate policies.

After receiving, comments will be automatically classified by field (education, health, transportation, environment...) and sent to the specialized agency for processing. Voters can track the processing progress through the lookup code or receive notifications via email/SMS.

Yes. The system allows voters to attach multiple documents or images when submitting comments, with popular supported formats such as PDF, DOCX, JPG, PNG,... to provide full evidence for the petition content.

The portal system designs a process for recording opinions with mandatory fields such as full name, address, opinion content and allows attachment of supporting documents. Each opinion submitted is stored and assigned a unique code for voters to track the processing progress, ensuring no loss or error.